Elevate Your Travel Experience

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Privacy Policy

Last Updated: December 2024

1. Information We Collect

VacayAscend collects personal information necessary to provide premium travel planning services, including:

• Contact information (name, email, phone number, address)
• Travel preferences and requirements
• Payment and billing information
• Travel documents and identification
• Communication records and service interactions

2. How We Use Your Information

We use your personal data to:

• Plan and book your travel arrangements
• Provide customer support and concierge services
• Process payments and manage bookings
• Send travel updates and important notifications
• Improve our services and customer experience

3. Data Protection

We implement robust security measures to protect your personal information, including encryption, secure servers, and limited access protocols. Your data is never sold to third parties.

4. Your Rights

Under GDPR and other privacy laws, you have the right to access, correct, delete, or restrict the processing of your personal data. Contact us at [email protected] to exercise these rights.

5. Contact Information

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or call +1 (305) 742-8916.

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Terms of Service

Last Updated: December 2024

1. Service Agreement

By engaging VacayAscend's services, you agree to these terms and conditions. Our travel planning services are subject to availability and third-party supplier terms.

2. Booking and Payment

All bookings require a deposit and are subject to our cancellation policy. Final payment is due according to the agreed timeline. Prices may vary based on availability and currency fluctuations.

3. Cancellation Policy

Cancellation terms vary by service and supplier. We recommend comprehensive travel insurance to protect your investment. Cancellation fees may apply according to supplier policies.

4. Liability

VacayAscend acts as an intermediary between clients and travel suppliers. While we strive for excellence, we are not liable for supplier failures, natural disasters, or circumstances beyond our control.

5. Dispute Resolution

Any disputes will be resolved through binding arbitration in Miami, Florida, under Florida state law.

6. Contact

For questions about these terms, contact us at [email protected] or +1 (305) 742-8916.

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Cookie Policy

Last Updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

2. Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security.

Performance Cookies: Help us understand how visitors interact with our website.

Functional Cookies: Remember your preferences and personalize your experience.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

3. Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4. Third-Party Cookies

We may use third-party services that set their own cookies, including analytics and advertising partners. These are governed by their respective privacy policies.

5. Updates

This cookie policy may be updated periodically. Changes will be posted on this page with an updated revision date.

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DMCA Policy

Last Updated: December 2024

1. Copyright Protection

VacayAscend respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

2. Filing a DMCA Notice

If you believe your copyrighted work has been used without permission, please provide:

• Your contact information
• Description of the copyrighted work
• Location of the allegedly infringing material
• Statement of good faith belief
• Statement of accuracy under penalty of perjury
• Your physical or electronic signature

3. Designated Agent

Send DMCA notices to our designated agent:

Email: [email protected]
Address: 1425 Brickell Avenue, Suite 220, Miami, FL 33131, USA

4. Counter-Notification

If you believe content was removed in error, you may file a counter-notification following DMCA procedures.

5. Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat copyright infringers.

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GDPR Compliance

Last Updated: December 2024

1. Legal Basis for Processing

We process personal data based on:

• Consent for marketing communications
• Contract performance for travel services
• Legitimate interests for service improvement
• Legal obligations for record keeping

2. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

3. Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law.

4. International Transfers

When transferring data outside the EU, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses.

5. Data Protection Officer

Contact our DPO for GDPR-related inquiries:

Email: [email protected]
Phone: +1 (305) 742-8916

6. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.